On every U.S. order, no code needed
Simple, hassle-free return process
Encrypted payments on every order
Every product chosen for real quality
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View allFrequently Asked Questions
Yes — orders $150 and over ship free within the U.S., automatically applied at checkout.
Orders under $150 ship at a flat rate of $7.90.
We carefully prepare each order within 2–4 business days.
Shipping typically takes 5–10 business days within the U.S.
Because we work with curated partners, delivery times may vary slightly depending on the product. You’ll receive tracking details as soon as your order ships.
We offer a 30-day return window for unused items in original condition.
If your pet doesn’t love it, contact us and we’ll guide you through a simple return process. Your peace of mind matters as much as your pet’s comfort.
Yes. We carefully select products made with pet-safe materials and trusted manufacturing standards.
For supplements or wellness items, always follow the usage instructions and consult your veterinarian if your pet has specific health conditions.
Urban Tails is built around safe, thoughtful care — never shortcuts.



